Delivery

Postal Delivery
Due to the nature of our product we send all packages by Royal Mail first class recorded delivery.

If your item is in stock we aim to have it packaged and despatched within 4-5 days. If your item is out of stock, we will e-mail to advise you of an expected delivery date. Please be aware that some items (e.g. glass pendants) are made to order and may take up to 7 days to produce so please check the product description carefully for details.

Current postal charges are as follows:

UK Standard Delivery - Royal Mail First Class Recorded Delivery 1-2 days - £1.50
Europe - Royal Mail International Signed For 3-5 days - £5.95
Rest of the World - Royal Mail International Signed For 4-10 days - £5.95

Special Delivery
If you require your jewellery urgently please contact us as we can arrange for Special Delivery (next day) on request. The current charge for Royal Mail Special Delivery in the UK (to arrive next day before 1pm) is £5.95 and a signature will be required. Please note that this service has to be requested before 2pm - if it is requested later then your order will be dispatched the following day by Special Delivery. Please note the Post Office do not guarantee Special Deliveries on a Saturday in every part of the country.

Late or Lost Deliveries
If you experience a problem with your delivery please contact us and we will do our best to help you trace it. We will provide you with the recorded delivery number so that you can enquire about your delivery at your local post office. In the even of a non delivery we can only replace or refund the order after 15 working days when the Post Office are happy to classify the parcel is lost. Jewel Garden cannot be held responsible for late or lost delivery.

Gift Boxes and Packaging
We wrap your jewellery carefully in tissue paper and pack it in one of our Jewel Garden Gift Boxes. We use postage 'jiffy' bags to protect your parcel.
N.B. All of our packaging is made from recycled content and is fully recyclable.